Privacy Policy

Last Updated: [5/11/25]

This Privacy Policy describes how Mercer County Chimney (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our website [Your Website Name] (the “Site”) and our chimney and fireplace services (the “Services”) in Mercer County and surrounding areas.

Information We Collect

We may collect the following types of personal information:

• Information You Provide Directly:

  • Contact Information: Your name, email address, phone number, and postal address, which you provide when contacting us for inquiries, estimates, or service requests.
  • Service Details: Information you provide about your chimney, fireplace, or the services you require, such as the type of appliance, any issues you are experiencing, and scheduling preferences.
  • Payment Information: If you pay for our services online, we may collect payment information such as credit card details or other payment method information. This information is typically processed by secure third-party payment processors.
  • Communications: Records of any communications you have with us, including emails, phone calls, and messages through our website or social media.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.

• Information We Collect Automatically:

  • Log Data: When you visit our Site, our servers may automatically record information, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.  
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. This helps us improve our website and your user experience. You can manage your cookie preferences through your browser settings.  
  • Location Data: With your consent, we may collect general location information based on your IP address to tailor our services or provide location-specific information.

How We Use Your Information

We may use your personal information for the following purposes:

• To Provide Our Services: To schedule and perform chimney and fireplace inspections, cleanings, repairs, and other services you request.
• To Communicate with You: To respond to your inquiries, provide estimates, confirm appointments, and send you service-related updates.
• For Customer Support: To provide you with assistance and address any issues or concerns you may have.
• For Payment Processing: To process payments for our services.
• For Marketing and Promotions: With your consent, we may send you promotional emails or other communications about our services, special offers, or industry news. You can opt-out of these communications at any time.
• To Improve Our Website and Services: To analyze website usage, understand customer needs, and enhance our online presence and service offerings.
• For Internal Operations: For record-keeping, data analysis, and other internal business purposes.
• To Comply with Legal Obligations: To meet legal, regulatory, or contractual requirements.

How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share information with third-party service providers who assist us in operating our business, such as website hosting providers, payment processors, marketing service providers, and scheduling software providers. These providers are contractually obligated to protect your information.  
• Business Partners: We may share information with trusted business partners to offer you related services or products, with your consent.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved. 
• With Your Consent: We may share your information with third parties with your explicit consent.

Your Choices and Rights (Depending on Location)

Depending on your location and applicable privacy laws (such as the New Jersey Consumer Privacy Act, if enacted, or other relevant state and federal laws), you may have certain rights regarding your personal information, which may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.  
• Deletion: The right to request that we delete your personal information. 
• Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. 
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.  

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. 

Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of those websites before providing them with your personal information.  

Children’s Privacy 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of such changes.  

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us,